Ringlab QA Tools

Fetch from Moja Pick a range + filters, then Fetch.

Quick range

Start date

End date

Match

Filters — name shown, ID searched

Exclude internal transfers

resuming?

Resume → Review

have a CSV?

CSV

ℹ️

Upload your completed QA sheet, fill in the report details, then click Generate Notes + Report. The AI will write campaign notes and build a ready-to-paste Slack report.

Drop your completed QA sheet here

or click to browse

Accepts .csv or .xlsx

ℹ️

Drop an audio file or a completed QA sheet. Gemini transcribes the call and fills QA fields automatically. Summarize and flag issues on demand.

Drop an audio file or QA sheet

or click to browse

Audio: mp3, mp4, m4a, wav, ogg, webm · Sheet: csv, xlsx

Drop a file to get started

Campaigns — AI review

Pick a publisher and a week to see the campaigns they ran and each one's CVR. A campaign under 35% CVR can be handed to an AI first pass — it drafts a disposition and a note on every call, marked AI reviewed, pending approval, then produces a report on why conversion is low. A human confirms each call afterward in Review.

Publisher

From

ℹ️

No calls loaded yet. Fetch from Moja or drop a CSV in step 1 (Prepare call log) — or drop a half-finished QA sheet on the Resume → Review zone there to pick up where you left off.

Calls

Select a call from the list to start reviewing.

0:00 0:00

Speed

100%

Autoplay on open

Agent

Fare

Flight

★ QA

Detail

Tags · what you noticed about the customer and the call · optional

Outcome i queues the call in Returns

Agent behaviour i 1 bad → 5 good · experimental, not reported

Customer satisfaction i how the customer left the call · optional

Search stored QA

Search every stored call: transcripts, QA notes, dispositions, buyers, publishers, campaigns, agents. Add terms one at a time and chain them with AND / OR.

Compliance scorecards · weekly per buyer

Team monitoring

auto-refresh

Insights

↩️ Returns / chargebacks

1. Import a buyer's return file

Buyer files aren't standardized — drop one, then tell the tool which column is the phone number and which is the date. Repeat once per buyer bundle.

1b. Internal Bill/Adjust requests

Calls a reviewer already ticked "Bill this call" / "Adjust this call" during normal QA work. These join the same queue below, pre-approved — no disposition pick needed, and you can remove the flag if it turns out not to be worth charging/adjusting.

Work hub

live